• About Your Shipment

    • Items in stock ship the next business day (Monday through Friday excluding holidays) if placed by 12pm EST.
    • Items not in stock ship as soon as they become available.
    • All orders are subject to review which may affect shipping times.

  • Standard Shipping

    • Takes 3-5 business days.
    • Please expect your delivery to take an additional 3 business days for rural areas.

    For orders:

    • Up to $25.00, delivery is $4.95.
    • From $25.01 to $35.00, delivery is $6.95.

    *Qualifying purchases must be equal to or greater than the threshold value in merchandise only;

  • Express Shipping & Express Saver

    Details of our Express shipping costs are set out in the table at the end of this section.
    • Express Shipping takes 1-2 business days (Monday through Friday excluding holidays).
    • Express Saver takes 2-3 business days (Monday through Friday excluding holidays).
    • Orders will ship via UPS.
    • Saturday delivery is not available.
    • We’re delighted to extend the option for express shipping to pre-ordered items. Pre-orders ship from the date they become available.

  • Pre-orders and backorders

    • Backorder items are available to order but won’t ship until more arrive in our warehouse.
    • Pre-orders are sets that are coming soon! They’re not out yet, but you can still place your order.
    • Shipping dates for pre-order and backordered items are shown on the product page, in your bag, and in the order summary at checkout.
    • Items will ship as soon as they become available. We’ll email you to let you know when your order leaves our warehouse.
    • If you’ve ordered other items in addition to your pre-order or backordered item, the rest of the order will ship separately.
    • If you’ve qualified for any free or promotional items, they’ll ship with the next available items in your order.
    • It’s easy to find the latest updates on your order—simply check your order status

  • Shipping & Service Delays

    Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

  • Order cancellations

    You’ll be able to cancel your order until it reaches the ‘In Process’ status. To find out where your order is in its journey you can check your account page.

    If your order includes only pre-order or backorder items, you’ll be able to cancel up to 5 business days before the estimated delivery date. If you missed the cancellation window, you can return your item in exchange for a full refund.

  • Tracking Your Package

    If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.

  • Return Policy

    We believe our building bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy ! All returns or exchanges must be made within 7 days of receipt of your order. We’ll refund your order within 3 business days of receiving your return.